Billing & plans

Whether you're an individual user or part of a team, your billing settings are managed from the same place. Team owners and admins are responsible for managing billing on behalf of their team.

Accessing your billing settings

To access your billing settings:

1. Click on your profile picture in the bottom-left corner
2. Select Billing

This takes you to your billing dashboard where you can manage your subscription, view invoices, and update payment methods.

Viewing and changing your plan

To compare plans or change your subscription:

1. Go to Billing
2. Click See Features & Pricing or navigate to Settings → Billing → Plan

From here you can:

• Compare features across plans
• Switch between monthly and annual billing (save money with annual)
• Upgrade or downgrade your plan

Changes take effect immediately when upgrading. If you downgrade, you'll keep access to your current plan until the end of your billing period.

Managing payment methods and invoices

Boords uses Stripe to securely process payments. When you click Open Billing Dashboard, you'll be redirected to Stripe's billing portal where you can:

• Update your payment method
• Download invoices
• View your billing history

Depending on your location, you can pay with credit/debit card, PayPal, and other local payment methods.

AI credits and your billing cycle

If your plan includes AI credits (for features like the AI Image Generator), these are allocated based on your plan tier:

Your credits replenish at the start of each billing cycle. On the Standard plan, unused credits don't roll over — they reset when your new billing period begins.

You can check your remaining credits from the AI Image Generator panel.

Switching to annual billing

If you're on a monthly plan, you can save money by switching to annual billing. Look for the upgrade prompt on your billing page, or:

1. Go to Settings → Billing → Plan
2. Toggle to Annual pricing
3. Select your plan to complete the switch

Cancelling your subscription

If you need to cancel your subscription:

1. Go to Billing
2. Scroll to the Cancel Subscription section
3. Click Cancel Subscription and follow the prompts

What happens when you cancel

• You'll keep access to your current plan until the end of your billing period
• Your storyboards and data remain intact — you won't lose any work
• After your subscription ends, your account reverts to the free tier with limited features
• You can resubscribe at any time to regain access

Refunds

We want you to be totally happy with your Boords purchase. If for any reason you're not happy with Boords and would like a refund, please contact us. Refunds are considered on a case-by-case basis.

Who can manage billing?

• Individual accounts: You manage your own billing
• Teams: Only the team owner (and users with admin permissions) can access and manage billing settings. Team members without admin access won't see billing options.